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Here at Ècru we provide good quality items for our community. We make sure to quality check every single item after production and before fulfilling orders. 
If ever there is a mistake made on our behalf we would love to hear from you via our Customer Service contact information, so that we can resolve and dispute any situation to the best of our ability, however most of the time we do not accept returns.
unless there is a production mishap that we may have missed. 
We do allow 1 exchange per order without any defects on your behalf of the item. After that, your order will be final.
It is your responsibility to handle the shipping costs for your item to be sent to us and for us to send the item back to you. Failure to do so will result in you possibly not receiving your item back.